Customer Service Operations
Customer service agents, order management associates, and associates in other supply chain domains should understand the importance and extent of customer service and order management processes, techniques, and terminology that support order fulfillment and management. This track provides students with an understanding of the basics of customer service and order management, so they can be effective contributors in specific industry settings.
Key elements of this track include the elements of the order process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.
